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Note: I've no idea how authentic is the story below but it really gives a good laugh! If it's just a prank people pulled on Citibank, then too bad laaa... Hahaha! But seriously speaking, their customer service is really, really lousy. I won't be surprised if the story below is true.

It's all about money for Citibank Credit Cards when you die... This is too funny! It takes all kinds to make the world go round. Be sure to cancel your credit cards before you die. This is how the customer service serves the customers.

Here it goes!

My aunt died this past January. Citibank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00. Now it was somewhere around $60.00. I placed the following phone call to Citibank:

Me: "I am calling to tell you that she died in January."

Citibank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

Citibank: "Either report her account to the frauds division, or report her to the credit bureau maybe both!"

Me: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Me: "Did you just get what I was telling you? The part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor!"

Supervisor got to the phone...

Me: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info was given.)

Citibank: "Could you fax us a certificate of death?"

Me: "Sure." (Fax number was given.)

After they have gotten the fax...

Citibank: "Our system just isn't setup for death."

Me: "Oh..."

Citibank: "I don't know what more I can do to help..."

Me: "Well... If you figure it out, great! If not, you could just keep billing her, I suppose. Don't really think she'd care."

Citibank: "Well... The late fees and charges do still apply."

Me: "Would you like her new billing address?"

Citibank: "That might help."

Me: "Nilai Memorial Park Cemetery." (North South Highway and plot number was given.)

Citibank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?"

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